Terms & Conditions of Sale & Return Policies

Damaged Merchandise:

Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

Return Merchandise Policy:

Permission for any return merchandise must be secured from our return department within 10 days of delivery.  All returns must be in the original packaging and in like new condition.  There is no return on liquid after 7 days.  Buyer pays shipping and handling charges for returned items.

After a return is authorized by our return department:

1. Return the item to the address given to you by our return department.
2. Include a copy of the email from our return department.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

We will notify you via phone, mail, or email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.

Shipping Charges:
Shipping fee:  There is a flat fee for products being shipped in the country.  Shipping charges are calculated on the screen just before you confirm your order.  For international orders, please call 1772-489-0011 for shipping charges since the charges vary according to the region and weight.

We ship via USPS.